Frequently Asked Questions:
Want to get Answers to your questions ? This is the place to do it. We have covered all the questions we get asked here.
If you do not find your answer here then please contact us
You can send us your order / delivery address / email address and cell number and we will process the entire order for you and then you can just do the payment into our bank account (That will all be on the completed order that you will get via email). Note that we charge a 3% processing fee if we do the order for you, due to time constraints.
It so easy, if you are ordering online then you can select Direct Transfer (EFT) or card payment (Payfast) or Zapper.
Brand New: Select Payfast at checkout and then SCODE and put in your cell number – you will get a voucher to make payment at selected stores (Checkers, House & Home, OK and more)
If we are processing the order for you then we select EFT as we do not take your card details from you.
You will then get an order via email and whatsapp with our bank details for you to do the payment.
Orders paid via EFT will be processed on our side the next business day.
ALL CASH DEPOSITS WILL HOLD A CHARGE OF R 60 (WHICH WILL BE FOR YOUR ACCOUNT AND NOT OURS)
All payments received before 9am in the morning will be packed and sent out via the courier on the same day – we will send you the tracking details for the courier on the following business day.
Payments after 9am will go through the following business day.
We are not liable for the time frame of the courier – as this is out of our control
Generally the courier time frame is:
- Main areas generally take 2-3 business days (after we have sent you the tracking details)
- Outlying areas can take 5-7 business days after we have sent you the tracking details
Please note payments made via Payfast or Zapper could have a further 4 business days delay
Botswana and Namibia & Other International Destinations:
Once payment is received we will pack your order and we will book the courier, they will email you with the amount to be paid for transport, once you have paid them then they collect from us – delivery time frame will also depend on the courier (generally anything from 2 to 10 business days. All border tax due will be for your account.
Unfortunately not, the courier do not accept payment on our behalf. No stock leaves us without payment in full received.
Delivery in SA ranges from R 60 to R 300 (depending on how many you buy and what area/suburb you reside in.
The shipping will be added automatically when you enter your delivery address
Botswana and Namibia & Other International Destinations:
Select your country and the shipping will be set to zero. Once we have your order then we will process a collection with the courier and they will email you with the amount to be paid for your parcel, once paid to them then they will collect your parcel from us and deliver to you.
All border tax will be for your account.
We understand that the amount of scams on the internet are so huge at the moment and we assure you that we are not a scam. We also believe in honesty is the best policy.
We have plenty of waybill numbers we can send you in order for you track them and see that deliveries have in fact been done
We are also registered with Zapper and Payfast and they have our ID numbers etc.
We also have stores such as Checkers and Shoprite that accept payments on our behalf (We cannot do that if we were a scam)
Have a look on our home page also at the whatsapp messages from customers.
Even if we check stock before you pay, the item could still sell out before your order is processed on the Warehouse side. Should this happen then we will communicate with you for either a replacement to the same value or a refund to a wallet account that you can use later. You will be able to see your wallet balance when you sign onto the website.
No, they are replica’s, inspired by the originals.
* 90% same as original
* Packaging and bottle is the same as the original and they are sealed (At times you may get a slight chance in appearance)
* They are manufactured with less Alcohol and more pure ingredients
* The look and the smell are the same as the original (or as close as possible), they just do not last as long
* People differ in taste and skin smell, so the smell difference could come from there (Original store bought products are different in smell on different people
* Our Manufacturer uses cheaper materials in order to give these items to you at the cheap pricing
Yes they are and they are sealed.
Note when we say original packaging that means that they could differ slightly (Fragrance packaging changes year to year), but it is not in Generic bottles or boxes
They are Alcohol based:
It can happen in the case of imports from other countries that the concentration of the perfume may differ to that of the local version that you find in your regular retailer. This is because they are made in different manufacturing plants.
They use different alcohol bases around the world i.e. Europe uses a potato based alcohol (Vodka), France uses grape based alcohol, and the USA uses a grain based alcohol.
Fragrances are also reformulated every so often, creating different vintages and batches, hence the same fragrance can differ in smell from one country to another, depending on where it was made or imported from. Therefore, in some instances, our fragrance may not last as long as the local version that you are used to.
Please note that these goods have been imported without the approval of the manufacturer or its licensed supplier. Therefore these goods will not be covered by the warranty of the manufacturer or its licensed supplier.
Due to the nature of our product as explained in our Disclaimer, we regret no returns, refunds or exchanges will be accepted. We do however want to keep our customers happy and will tend to each one in a manner that we can see what we can do. The items are however sold “voetstoots”. Should a decision be made to process a refund then we will do so to your online wallet with us. Therefore it will not be paid back to you, it will be as a credit for you to use.
TEST THE PIPE
1. Remove the spray cap from the actual bottle (meaning the button the spray comes out)
2. You will then see a white pipe that goes into the bottle, Press that white pipe with your nail (The reason you have to do this with your nail is to keep the hole open, do not press down with your finger as you will then block the hole) Press a few times continuously until the perfume squirts out, if the perfume comes out of that white pipe, the problem will be with the actual button you removed.
TEST THE CAP
1. Your cap will have plastic inside with a lid over to match your bottle style. So it will either be silver, or gold, or whichever colour.
2. Check and make sure the 2 holes align with each other meaning the white plastic hole and the silver hole on top need to align. Make sure you can visually see where the perfume would spray out of the nozzle.
3. Run that cap through very hot water or leave it in very hot water for about 10 mins to make sure there isn’t a blockage in the holes.
If none of this works please send us photos of the parts or a video, so we can see what the actual problem could be to help us better assist with this problem.
Sometimes not spraying is a very minor defect and can be fixed within seconds.
In those cases we might need to pick up that perfume, however if we pick it up and it was just a minor defect like holes didnt allign customer will be charge replacement fees as well as courier back and forth
we will also then send the client the original perfume back
This is a Difficult Question to Answer:
- It is Very Important to note that the perfume does not last as long as the original store bought one. If you are used to the Original and can spend R 1000 to R 2000 then please don’t buy these and expect the lasting power of the one in store.
- Every perfume is different and cannot be expected to have the same lasting smell, as some scents are meant to be lighter and some heavier. For example Light Blue EDT is designed to have a lighter fragrances than Black Orchid.
- Your skin and diet plays a huge role. Some clients have stated a perfume lasting 7-8 hours and another client who bought the same item says 30 minutes.
- Heat maximizes perfume. Your neck, wrists and back of knees and other pulse points emit more heat than other parts of the body. There are times in the day where perfume may smell stronger than other times of the day because of the heat.
- We have a second option of perfumes called the Arabic and French Brands, They last longer on your skin, just have a look at what we have if you would prefer to give them a try. You can also opt for the original on our other website at: https://heavenlyscents.co.za
- We will also soon have generic oil based perfumes that we are busy manufacturing ourselves
- We check the products on our side for wetness and torn boxes before sending out
- Send a image of the product and the box to show the leakage
- The replacement will be done upon proof from your side and is at the discretion of Management – we do not do replacements in all cases, it will depend on where and what the damage is
We are in Port Elizabeth, however we do not have a walk in shop – we operate online. Our Warehouse is in Gauteng, but they are also not available for collections.
We do have special pricing for bulk purchases. Bulk is considered to be 6 or more items.
We also do a quote for bulk items.
Contact us via email or whatsapp to get a bulk order quote.
To become an Agent with Special pricing you will need to order from us a few times in one month, this will show that you are serious.
You can go to our page “Become an Agent” and register there – also please read the rules and what is expected from Agents
We have the right to revoke your Agent pricing at any time we feel that you are not within the Agent requirement
All you need to do is search for your item, click on the product and then there is a box where you can add your email address and submit
You will then get an email when the item is back in stock
- Search for the item/s that you wish to buy
- Click on the Add cart button
- Search again if you want to add more items and also click on Add to cart
- Once you have added all the items then click on the little shopping cart icon
- Go to view cart (not checkout), just in case you may qualify for a free gift – it will appear here
- Select your free gift if you have one
- Go to checkout
- Complete the checkout form with your details
- Use the delivery address where the courier will deliver (street numbers etc are important)
- Courier delivers during the week only – so select the address where you will be during the week
- Select whether you want shipping insurance by ticking the box (if not, don’t tick the box)
- Select payment options: If you click on Direct Transfer then the order will go through and give you bank details to make the payment
- Select Payfast you will have the option of paying by card or instant EFT
- Select Zapper you can scan the Zapper code (but need the Zapper app on your phone)
- Then tick the terms box
- Click the submit button and your order will be done and sent to us
You can just whatsapp our business number at: 079 014 5868 and request that we add you to our whatsapp contacts
- If a different item was sent to what is on your order then please do not open it – send us the image and we will arrange collection and send the correct item
- If the item packaging looks slightly different that may be due to the different years and batches of the packaging and in this case we do not take it back.
- We are also human and therefore do make mistakes, we strive to try and send out what you ordered without mistakes, but human error does occur from time to time
Parcels that are already collected from us, by the courier is out of our control and any claim that may follow for items damaged or courier trucks hijacked, you may submit a claim to the courier Company directly. You may request the claim details from us, as the claim will be made against the depot that had the delivery in their possession last.
You will be charged the shipping as an additional fee.
If you want us to process the order on your behalf there will be a 3 % processing fee
No, there is no such thing as a factory reject. The brand house will never let a factory reject enter the marketplace as they will not want their name tarnished.
These are replicas inspired by the actual product and in the same packaging and bottling, with small difference to the fine print.